Done55 Game Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how Done55 Game collects, uses, stores and protects information about you when you use the platform at done55game.win. It applies to all players who register an account, visit the website, use the mobile app, or interact with Done55 Game through any channel including live chat and email.

Done55 Game is an online gaming platform built for players in Pakistan. We understand that privacy is a genuine concern for Pakistani internet users, particularly when it comes to financial transactions and personal identity verification. This policy is written to be straightforward — not full of legal jargon that makes it impossible to understand what is actually happening with your data.

By creating an account or continuing to use Done55 Game after any update to this policy, you are agreeing to the data practices described here. If you have questions or concerns at any point, you can reach our support team any time via live chat or at the email address at the bottom of this page.

2 Data We Collect

Done55 Game collects two broad categories of data: information you provide directly when creating and using your account, and technical data generated automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth (required for age verification)
• Email address and phone number
• Residential address in Pakistan
• CNIC number or passport number for identity verification
• Preferred payment method (JazzCash, Easypaisa, Raast, bank account details, card details)
• Communications you send to the support team via chat or email
• Preferences and settings you configure in your account

Technical data collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session timestamps — when you log in, how long you play, when you log out
• Pages visited and features used within the platform
• Game history, bet amounts, results and transaction records
• Cookies and similar local storage data (see Section 6)

3 How We Use Your Data

Every piece of data Done55 Game collects has a specific, legitimate purpose. We do not collect data speculatively or for purposes we cannot clearly explain. Here is how your information is actually used:

• Account operation: Your name, email, phone number and password are used to create and maintain your player account, authenticate your logins and send important account notifications.
• Identity verification (KYC): CNIC or passport details are used to confirm your age and identity, in line with our responsible gaming obligations and anti-money-laundering requirements.
• Payment processing: Payment method details are passed to our payment partners (JazzCash, Easypaisa, Raast, etc.) to process deposits and withdrawals in PKR. Done55 Game itself does not store full card numbers or wallet PINs.
• Fraud prevention and security: IP addresses, device fingerprints and session data help us detect suspicious login attempts, duplicate accounts, and unusual transaction patterns that may indicate fraud.
• Responsible gaming: Gameplay history and session data are used to power responsible gaming tools — deposit limit tracking, session reminders and self-exclusion enforcement.
• Customer support: Chat transcripts and email history help our support agents resolve your issues quickly without asking you to repeat information every time.
• Platform improvement: Aggregated, anonymised data about which games are popular, where users encounter errors, and how the platform performs helps us prioritise improvements.
• Promotions and bonuses: We use your deposit history and gameplay activity to determine eligibility for bonuses such as PSL cricket betting offers, reload bonuses and VIP rewards. You can opt out of promotional communications at any time.

4 Sharing Your Data

Done55 Game does not sell your personal data. Full stop. However, to operate the platform, we do share specific data with a limited set of trusted third parties. These partners are contractually required to handle your data securely and to use it only for the purpose we specify.

The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast, and our banking partners receive the payment information necessary to process your deposits and withdrawals in PKR.
• Identity verification services: Where required, CNIC details may be passed to a KYC verification partner to confirm your identity. These partners operate under strict data handling agreements.
• Game providers: Providers such as Pragmatic Play, PG Soft, Jili and Evolution may receive a session token and basic account reference to load their games within Done55 Game. They do not receive your full profile or payment data.
• Fraud and risk management services: IP addresses and device data may be shared with anti-fraud systems to detect account takeovers or suspicious activity.
• Infrastructure providers: Cloud hosting and CDN partners may store or process your data as part of running the platform. All such providers are bound by data processing agreements.

5 Payment Data & Financial Security

Handling financial data responsibly is especially important given that Done55 Game processes real PKR transactions. Here is what happens with your payment information:

• Deposit and withdrawal requests are processed through encrypted connections to our payment gateway partners.
• Done55 Game does not store full card numbers. When you save a card or wallet for future use, only a tokenised reference is stored — the actual credentials remain with the payment provider.
• JazzCash and Easypaisa wallet numbers are stored in a hashed format after your first verified transaction.
• Bank account details provided for Raast or bank transfer withdrawals are stored securely and used only for processing payouts to your verified account.
• All financial records — deposit history, withdrawal history, and balance adjustments — are kept for account integrity and support purposes.

6 Cookies & Tracking Technologies

Done55 Game uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is a breakdown of the cookies we use:

• Essential cookies: These keep you logged in during your session, maintain your game state, and ensure the platform functions correctly. You cannot disable these without breaking basic functionality.
• Preference cookies: These remember settings you have configured — such as your preferred language, default deposit method, or game lobby filters — so you do not have to reset them every visit.
• Analytics cookies: These collect anonymised data about which pages and features are most used, how long sessions last, and where errors occur. This data is used to improve the platform. It does not identify you personally.
• Security cookies: These help detect suspicious behaviour such as login attempts from unusual locations or devices and help protect your account from unauthorised access.

Done55 Game does not use advertising cookies, retargeting pixels, or any technology designed to track you across external websites. You can manage cookie preferences through your browser settings. Clearing cookies will log you out of your current session and reset any saved preferences.

7 Data Security

Done55 Game takes security seriously and has implemented a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:

• TLS 1.3 encryption for all data in transit between your browser or app and our servers.
• Passwords stored using strong, salted hashing algorithms — even Done55 Game staff cannot see your password.
• Regular security audits and penetration testing of the platform infrastructure.
• Access controls that limit which staff members can view player data, based on their role.
• Automatic session timeouts after periods of inactivity to reduce the risk of account misuse on shared devices.
• Two-factor authentication options available for your account to add an additional layer of protection.

Despite these measures, no system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information, Done55 Game will notify affected players as quickly as possible and provide clear guidance on what steps to take.

8 Data Retention

Done55 Game retains your personal data for as long as your account is active, and for a defined period afterwards as required for legal, financial and fraud-prevention purposes. The general retention periods are as follows:

• Account data (name, contact details, CNIC): retained for the duration of the account and for up to 5 years after account closure.
• Transaction records (deposits, withdrawals, game history): retained for a minimum of 5 years for financial record-keeping purposes.
• Support communications (chat logs, emails): retained for up to 2 years after the last interaction.
• Technical and session data (IP logs, device info): retained for up to 12 months and then anonymised or deleted.
• Marketing preferences: updated in real time when you change your preferences, and deleted when you close your account.

When data is no longer required and the retention period has passed, Done55 Game securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

9 Your Rights

As a Done55 Game player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team via live chat or email — we aim to respond within 10 business days.

• Right to access: You can request a copy of all personal data Done55 Game holds about you, including account information, transaction history and communication records.
• Right to correction: If any data we hold about you is inaccurate or out of date, you have the right to have it corrected. You can update most details directly in your account settings.
• Right to deletion: You can request that Done55 Game delete your personal data. This is typically processed when you close your account. Some data may be retained where legally required.
• Right to restrict processing: In certain circumstances, you can ask Done55 Game to limit how your data is used while a dispute or review is ongoing.
• Right to data portability: You can request your data in a structured, commonly used format so you can transfer it if needed.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the legality of previous processing.

10 Minors & Under-18 Protection

Done55 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is a mandatory part of the account registration and KYC process. If we discover that a player is under 18, their account will be suspended immediately, all transactions will be reviewed, and any funds will be handled in line with our responsible gaming policy.

Parents and guardians in Pakistan are encouraged to use device-level parental controls and browser filtering tools to prevent underage access to gaming platforms. If you believe a minor has registered an account on Done55 Game, please contact us immediately so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

Done55 Game may update this Privacy Policy from time to time to reflect changes in the platform, new payment integrations, updated security practices, or changes in applicable requirements. When we make material changes — meaning changes that significantly affect how your data is collected or used — we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

Minor updates such as clarifications, formatting changes, or corrections to contact information may be made without prior notice. The "Last updated" date at the top of this page always reflects the most recent version. Continued use of Done55 Game after any update constitutes acceptance of the revised policy. If you do not agree with an update, please contact support and we can assist with account closure and data deletion.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please get in touch with the Done55 Game team. We take privacy queries seriously and will respond promptly.

• Live Chat: Available 24/7 within the platform after login — fastest response.
• Email: [email protected] (subject: "Privacy Query" or "Data Request")
• FAQ: Common privacy questions are also answered on our FAQ page.

For requests related to responsible gaming, deposit limits or self-exclusion, please visit our dedicated Responsible Gaming page. These requests are handled separately and with priority by our player welfare team.