Done55 Game Terms and Conditions – Know the Rules

1 Acceptance of Terms

Welcome to Done55 Game. These Terms and Conditions apply to all users of the platform, including anyone who visits the website, registers an account, deposits funds, or participates in any game, promotion, or tournament. By accessing or using done55game.win in any way, you are agreeing to be bound by these terms, along with our Privacy Policy and Responsible Gaming guidelines.

Done55 Game is an online gaming platform offering casino games, fish games, live casino tables, sports betting and crash games to players in Pakistan. The platform operates in PKR and is designed specifically for the Pakistan market. All services are provided on an entertainment basis.

These terms are written in plain English and are intended to be clear and easy to understand. If any section is unclear, our support team is available around the clock to help clarify.

2 Eligibility

To use Done55 Game, you must:

• Be at least 18 years of age at the time of registration.
• Be a resident or current visitor in Pakistan.
• Have the legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list or have a previously banned account on Done55 Game.
• Not be acting on behalf of another person or a legal entity without proper authorisation.

Done55 Game reserves the right to request identity documents at any time to confirm eligibility. Acceptable documents include a valid CNIC (Computerised National Identity Card), passport, or other government-issued photo ID. Players who cannot or will not provide documents when requested may have their accounts restricted.

3 Account Registration

Each player is permitted to hold exactly one account on Done55 Game. Creating duplicate or multiple accounts — whether using the same name, payment method, device, IP address, or household — is strictly prohibited and will result in all related accounts being permanently closed. Any balances or winnings in duplicate accounts will be voided.

When registering, you must provide accurate, complete, and current information. This includes your legal name, date of birth, email address, phone number, and preferred payment method. Providing false or misleading registration details is grounds for immediate account termination and forfeiture of funds.

• Your username and password are personal to you — do not share them with anyone.
• You are fully responsible for all activity that takes place under your account.
• If you suspect your account has been accessed by someone else, contact support immediately and change your password.
• Done55 Game will never ask for your password through live chat, email, or any other channel.

4 Deposits & Payments

Done55 Game accepts deposits exclusively in Pakistani Rupees (PKR). There is no currency conversion applied, and no hidden fees are charged by the platform on standard deposits. The following payment methods are supported:

• JazzCash — mobile wallet deposits, typically instant.
• Easypaisa — mobile wallet deposits, typically instant.
• Raast — bank-to-bank instant payment system.
• Bank Transfer — standard interbank transfers in PKR.
• Bank Cards — debit and credit cards issued by Pakistani banks.
• Mobile Wallets — other supported mobile wallet services.

Minimum deposit amounts vary by payment method and are displayed on the deposit page within your account. Done55 Game reserves the right to update minimum deposit thresholds with reasonable notice. Deposits made using payment methods not registered in your name may be rejected and returned. Any fees charged by your bank or payment provider are your responsibility and are not reimbursed by Done55 Game.

Done55 Game does not accept deposits from third-party accounts. If a deposit is received from a payment method that does not match the account holder's name, the deposit may be reversed and the account may be reviewed. This policy exists to protect players from fraud and to keep the platform secure for everyone.

5 Withdrawals

Withdrawals are processed in PKR and sent to the same payment method used for deposits wherever possible. This is a standard anti-money-laundering measure and is not negotiable. In cases where the original deposit method cannot receive funds, the support team will work with you to arrange an alternative.

Before a withdrawal is approved, the following conditions must be met:

• Your account must be fully verified — CNIC or valid government-issued ID on file.
• Any active bonus wagering requirements must be completed or the bonus forfeited.
• The withdrawal amount must meet the minimum threshold applicable to your chosen method.
• Your account must be in good standing with no active security review.

Most withdrawal requests are processed within a few hours during standard operating hours. In some cases, particularly for large amounts or first-time withdrawals, additional verification may be requested. Done55 Game aims to communicate the reason for any delay clearly and promptly. We do not withhold withdrawals without cause.

6 Bonuses & Promotions

Done55 Game offers a range of bonuses and promotions to eligible players, including welcome bonuses, deposit match offers, weekly reload bonuses, cricket betting specials during PSL and T20 seasons, fish game tournaments, and cashback deals. All promotions are subject to the specific terms displayed on the Promotions page at the time they are active.

The following general rules apply to all bonuses on Done55 Game unless a specific promotion states otherwise:

• Wagering requirements: Bonus funds must be wagered the number of times specified in the promotion before any associated winnings can be withdrawn. The wagering requirement will be clearly stated in the promotion details.
• Game contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games, live casino and sports betting may contribute at lower rates. Check the specific promotion for a full contribution breakdown.
• Bonus expiry: Bonuses and any winnings generated from them expire if the wagering requirement is not met within the stated time window. Expired bonuses and associated winnings are removed from the account automatically.
• One bonus at a time: Players can only hold one active bonus at a time unless a specific promotion allows stacking. Depositing while a bonus is active may void the existing bonus.
• Maximum withdrawal from bonus winnings: Some promotions cap the maximum amount that can be withdrawn from bonus-generated winnings. This cap will be stated in the individual promotion terms.

7 Gameplay & Fair Play

All casino games, fish games, slots, crash games and live casino tables available on Done55 Game use certified random number generators (RNGs) to determine outcomes. Game results are independent, random, and cannot be predicted or influenced by any player action outside of normal gameplay decisions such as bet size, card strategy, or stopping a slot spin.

Done55 Game provides games from leading providers including Pragmatic Play, PG Soft, Jili, Evolution and others. Each provider is responsible for the integrity of their own game engine and certifications. Done55 Game does not modify game logic or outcomes in any way.

• Game outcomes displayed on your screen are final once the round is complete.
• In the event of a technical error mid-round, Done55 Game will apply a fair resolution — either replaying the round from the point of error or voiding the round and returning the stake.
• Players who experience consistent game errors should report these through the support channel with screenshots and round IDs where possible.
• Cricket betting markets settle based on official match results from the governing cricket board. In cases of rain delays, match abandonment, or DLS method application, markets settle according to standard cricket betting rules which are available on the platform.

8 Prohibited Conduct

The following actions are strictly prohibited on Done55 Game. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of funds, and potential legal action where applicable:

• Using automated bots, scripts, or any third-party software to place bets or interact with games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage — any winnings from such exploitation will be voided.
• Attempting to hack, reverse-engineer, or interfere with the platform's systems or game servers.
• Collusion with other players to manipulate game outcomes, particularly in live poker or table games.
• Using the platform to process transactions on behalf of third parties (acting as an informal payment service).
• Depositing funds from sources connected to illegal activity or attempting to use the platform for money laundering.
• Providing false identification documents during verification.
• Creating or using a fake account, or operating an account for someone who is under 18 or banned from the platform.
• Harassing, threatening, or abusing Done55 Game staff or other players through any communication channel.

9 Responsible Gaming

Gaming on Done55 Game is meant to be a form of entertainment, not a way to generate income or solve financial problems. The platform provides tools to help you stay in control of your gaming habits, and we strongly encourage all players to use them.

The following responsible gaming tools are available in your account settings:

• Daily, weekly, and monthly deposit limits — set a cap on how much you can deposit in a given period.
• Session time reminders — receive alerts after a set amount of continuous play time.
• Self-exclusion — temporarily or permanently exclude yourself from accessing the platform.
• Reality check notifications — pop-up reminders showing how long you have been playing and your net result for the session.

If you feel that your gaming is becoming a problem — for example, you are spending more than you planned, chasing losses, or it is affecting your daily life, relationships, or finances — please use the self-exclusion tool and take a break. Gaming should not cause stress. Visit our Responsible Gaming page for more guidance and resources.

10 Privacy & Data

Done55 Game collects and processes personal data as part of providing its services. The information collected — including your name, contact details, payment information, and gameplay history — is used to operate your account, process transactions, comply with anti-fraud requirements, and improve the platform.

Done55 Game does not sell your personal data to third parties. Data may be shared with payment processors (such as JazzCash, Easypaisa, and Raast) for the purpose of completing transactions, and with fraud prevention services where required. All data handling practices are described in full in our Privacy Policy.

By registering an account, you consent to the collection and use of your data as described in the Privacy Policy. You have the right to request a copy of the data held about you, and to request deletion of your account and associated data, subject to legal retention requirements.

11 Account Termination

Either you or Done55 Game may close an account at any time. If you wish to close your account, contact the support team via live chat or email. Any real money balance at the time of closure will be returned to your verified payment method, subject to completion of any active bonus wagering requirements.

Done55 Game reserves the right to suspend or permanently terminate accounts in the following circumstances:

• Violation of any section of these Terms and Conditions.
• Reasonable suspicion of fraud, money laundering, or use of stolen payment methods.
• Failure to provide identity verification documents when requested.
• Discovery that the account holder is under 18 years of age.
• Multiple account creation or identity misrepresentation.
• Abusive behaviour towards platform staff.

In cases of termination due to rule violations, Done55 Game reserves the right to withhold any bonus balances and bonus-derived winnings. Real money deposits that were not involved in the violation will be returned after a compliance review period.

12 Limitation of Liability

Done55 Game provides the platform on an "as is" and "as available" basis. While every reasonable effort is made to ensure the platform is available 24/7 without interruption, we cannot guarantee that the service will always be free from errors, delays, or downtime. Scheduled maintenance and unexpected technical issues can affect availability.

Done55 Game is not liable for:

• Losses caused by internet connectivity issues on the player's side.
• Losses resulting from a player acting on incorrect assumptions about game outcomes.
• Any indirect, consequential, or special losses arising from use of the platform.
• Losses caused by a player sharing their account credentials with another person.
• Technical failures originating from third-party game providers or payment processors.

13 Changes to Terms

Done55 Game may update these Terms and Conditions from time to time to reflect changes in the platform, new features, updated payment methods, or adjustments to policies. When material changes are made, players will be notified via email or an in-platform notification before the changes take effect.

Continued use of the platform after a terms update constitutes acceptance of the revised terms. If you do not agree with any updated terms, you should stop using the platform and contact support to arrange account closure and return of any real money balance.

The version date at the top of this page will always reflect when these terms were last updated. Players are encouraged to review this page periodically to stay up to date.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute regarding your account, please reach out to the Done55 Game support team. We aim to respond to all queries within 24 hours, and most issues are resolved faster than that.

• Live Chat: Available 24/7 directly within the platform after login.
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common questions.

For responsible gaming support, deposit limit requests or self-exclusion, visit the Responsible Gaming page or contact support directly — these requests are prioritised and handled confidentially.